Provide L2/L3 production support, including troubleshooting complex platform, infrastructure, application and networking issues.
Participate in a 24/7 on-call rotation and respond to critical production alerts and incidents.
Lead or support major incident management, including troubleshooting, vendor coordination, immediate remediation, root cause analysis and long-term corrective actions.
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Lead design reviews and operational readiness for provisioning flow design, order orchestration, service activation, service modification, suspension, restoration, termination, and charging-triggered workflows.
Troubleshoot real-time provisioning and charging issues involving SOAP/REST APIs, middleware, Diameter/CAMEL interfaces, event flows, Kafka-based integrations, and microservices.
Support production incidents, failed provisioning cases, charging mismatches, balance or rating defects, revenue leakage investigations, reconciliation gaps, and high-severity operational escalations.
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In addition, you are leading the software engineering direction by establishing engineering standards, promoting DevSecOps best practices, providing technical coaching and contributing to the AWS cloud software engineering community.
Bachelor’s degree in Computer Science, Information Systems Management or in similar fields – Master/PhD is a bonus (CGPA > 3.0 or similar grading is a must)
8+ years of experience in software engineering with a track record of ownership in cross-functional teams, excellent communication skills, and a strong focus on continuous learning, technical curiosity, mentoring and driving high-impact engineering outcomes.
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• Maintaining the stability, reliability, and efficiency of GEL’s internal container platform and its supporting infrastructure. Responsible for resource provisioning and management, responding to platform and application outages, capacity planning, monitoring, and driving reliability enhancements.
• You will continuously evaluate platform’s technical architecture to ensure it scales effectively with evolving application demands, including proactively identifying and resolving reliability issues, analyzing product dependencies, pinpointing performance bottlenecks, and implementing optimization strategies to enhance platform availability and cost efficiency.
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Monitor Resin quality through QA/QC team and departmental reports, investigate issues with relevant teams, and implement corrective and preventive actions.
Follow up on corrective and preventive actions taken by Production staff to confirm problems are fully rectified.
Manage and evaluate staff performance against their job descriptions.
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Collaborate with back-end developers on API integration and end-to-end system functionality, with hands-on involvement in Node.js (JavaScript / TypeScript) back-end development where required.
Provide technical support to development teams and clients, including troubleshooting and resolving application issues.
Review and improve existing solutions to enhance quality, performance and maintainability.
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Establish and improve front-end frameworks, coding standards and development best practices.
Collaborate with back-end developers on API integration and end-to-end system functionality, with hands-on involvement in Node.js (JavaScript / TypeScript) back-end development where required.
Provide technical support to development teams and clients, including troubleshooting and resolving application issues.
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Own the operational, budgeting and payment cycle for each cable system in TIME's portfolio — annual O&M fees, capacity upgrade orders (CUOs), and consortium-billed costs.
Evaluate new investment opportunities (new-build consortium systems, private cables, additional IRU/capacity stakes) and prepare investment proposals with commercial justification for management approval.
Track ROI on existing cable investments and identify options to monetise unused entitlement — e.g. wholesale capacity sales, backhaul bundling, or IRU resale.
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Field hero: Lead technical deployments on-site. When a high-profile client needs a custom solution in a factory or a mall, you’re the one who makes it happen.
Scaling: As we expand and add new humanoid brands to our fleet, you will lead the integration of their "brains" into our ecosystem.
A ROS2 Wizard who is comfortable living in the Linux terminal.
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