Quality Assurance & Compliance: Define performance metrics, continuous monitoring, health checks, periodic reviews, enforcement mechanisms, and automated validation rules to maintain 100% accurate dependencies, impact maps, and ticket routing logic
Process Enablement & Frameworks: Standardize playbooks, intake frameworks, and self-service guidelines to streamline how product teams interface with IT Service Management systems. Contextual layer for operational telemetry (dependencies, ownership, business mapping) to enable reasoning.
AI Tools and Automation Adoption: Define and adopt AI-driven Solutions and rulesets to support the identification of operational support structure gaps and the automation of the corrective actions in the CMDB. Provides the necessary high-quality, real-time data layer to safely automate operations and prevent AI "hallucinations “
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Driving cost saving initiatives by either Challenging engine workscope status quo or researching engine part/component historical data via CFMi salesforce or MRB review board.
Lead/manage engine investigations to determine root causes of engine issues that supports fleet management.
Involved in Safety Action Group initiatives that drives SMS implementation and adherence in shop.
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Operate DataPipes (EKS + Airflow) for ingestion orchestration, ensuring high availability and version-controlled configurations via IaC (CloudFormation/CDK).
Maintain & enhance logging, monitoring, observability & DevOps automation via modern tools such as CloudWatch, Splunk, PagerDuty, Slack, ServiceNow, Snowflake observability features.
The Automation Lead – Governance & Standards will spearhead the organization’s enterprise automation framework. This role is responsible for ensuring that all automation initiatives align with the broader IT business strategy, governance policies, and operational excellence standards.
Lead the Automation & Integration team (including Senior Engineers) to design, implement, and manage the full lifecycle of intelligent automation solutions—ranging from traditional RPA (UiPath) to modern workflow orchestration (n8n)—ensuring measurable ROI and operational scalability.
Act as the technical lead for network-related incidents, problems, changes, and service requests, ensuring proper coordination, escalation, documentation, and closure.
Collaborate with server, cloud, desktop, cybersecurity, application, and other ICT teams, as well as external vendors and service providers, to ensure seamless integration and delivery of network infrastructure services.
Lead troubleshooting and resolution of network equipment and connectivity issues involving routers, switches, wireless access points, firewalls, WAN links, VPNs, and other network components to minimise business impact and downtime.
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Ensure API reliability, versioning, and backward compatibility across services
Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes
Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows
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Ensure API reliability, versioning, and backward compatibility across services
Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes
Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows
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Ensure API reliability, versioning, and backward compatibility across services
Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes
Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows
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Ensure integration reliability by validating data integrity, event sequencing, retry mechanisms, exception handling, recovery processes, and end-to-end business transaction consistency.
Lead the design, implementation, and continuous improvement of test automation frameworks covering UI, API, integration, and regression testing, integrating automated quality gates into CI/CD pipelines.
Perform risk-based testing, release readiness assessments, and establish quality gates, including entry and exit criteria, to ensure production-ready releases.
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Lead design reviews and operational readiness for provisioning flow design, order orchestration, service activation, service modification, suspension, restoration, termination, and charging-triggered workflows.
Troubleshoot real-time provisioning and charging issues involving SOAP/REST APIs, middleware, Diameter/CAMEL interfaces, event flows, Kafka-based integrations, and microservices.
Support production incidents, failed provisioning cases, charging mismatches, balance or rating defects, revenue leakage investigations, reconciliation gaps, and high-severity operational escalations.
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