Handle shipment delays, cargo damage, or customs issues, provide solutions and alternatives to minimize disruption, and provide internal updates on shipment status and issues to relevant stakeholders
Prepare and maintain employment-related documents, including employment contracts, confirmation, promotion, transfer, salary adjustment, disciplinary actions, resignation, and other HR correspondence.
Financial Coordination: Liaise with end-financiers, solicitors, and internal Finance teams on billing matters, loan disbursement, redemption sums, and collections to ensure smooth transaction flow.
Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.