Ensure repair and service jobs are performed within time frame (promise time) indicated in Repair
Order (RO) to ensure timely completion of repairs and delivery to customer and if delay should inform Service Advisor (SA) in advance for promise time revision with customers.
Perform quality control check on vehicles to ensure service quality reflecting Nissan brand image.
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Maintain clear communication with cross-functional teams and customers by applying a zero-inbox policy, ensuring all queries are promptly addressed and tracked into our project management framework and Kanban board with accuracy and clarity.
Support function and fitment tests during fabrication, conduct pre-delivery inspections on behalf of customers, and identify delivery inefficiencies to propose data-driven improvements.
A diploma or bachelor’s degree in a STEM’s field.
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