Financial Coordination: Liaise with end-financiers, solicitors, and internal Finance teams on billing matters, loan disbursement, redemption sums, and collections to ensure smooth transaction flow.
Compliance & Verification: Verify sales documents, customer information, and payment details to ensure compliance with company SOPs, SPA requirements, and regulatory standards.
Customer & Stakeholder Coordination: Act as a point of contact for purchasers, solicitors, bankers, and internal teams to resolve queries and ensure smooth coordination of transactions.
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Assist Design Manager on managing design consultant's deliverables and submission.
Coordinate with design consultants and client for delivery schedule, monitor and track design progress, and update design status.
Assist Design Manager in liaison among authorities, design consultants, ICE and/or subcontractors on the technical issues related to design, including to manage or mediate the comments in design and/or temporary work design submission reviewing process to ensure timely closed up by all parties.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Compliance & Statutory Requirements – Ensure compliance with the Employment Act 1955, handle statutory contributions, and prepare required statutory documentation.
Work Pass & Employee Welfare Management – Oversee work pass applications, monitor passport/work permit expiry, coordinate FOMEMA check-ups, hostel arrangements, transportation, and employee welfare activities.
HR Projects & Administrative Support – Support HR initiatives such as training and meetings, and manage general administrative matters including office supplies, utilities, pantry management, and maintaining a positive working environment.
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Coordinate with customers and internal departments to ensure service level agreements (SLAs) are achieved while resolving operational issues promptly.
Support continuous improvement initiatives by analyzing warehouse performance, preparing operational reports, and implementing process enhancements to improve efficiency, quality, and cost-effectiveness.
Assist the Warehouse Manager in overseeing daily warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch, to ensure smooth and efficient workflow.
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