Maintain confidentiality and compliance with hospital policies and procedures.
Deliver excellent customer service while ensuring smooth daily clinic operations.
SUMMARY OF DUTIESMAIN RESPONSIBILITIES :1. Welcome patients and visitors professionally, verify appointments andregister patients accurately in the Hospital Information System (HITS).2. Prepare, retrieve and maintain patient medical records before and after clinic sessions.3. Coordinate consultant clinic appointments, cancellations and rescheduling.4. Ensure consultation rooms are prepared before clinic sessions, including forms, stationery and administrative supplies..5. Coordinate patient flow by communicating effectively with consultants, nurses and allied health staff.6. Prepare consultation charges, verify billing information and coordinate with the Finance Department where required.7. Verify insurance, guarantee letters and corporate documentation beforeconsultation where applicable.8. Answer telephone calls, respond to enquiries and assist patients withappointments and clinic information.9. Maintain confidentiality of patient information in accordance with hospitalpolicies and the Personal Data Protection Act (PDPA).10. Compile daily and monthly clinic statistics, reports and administrativerecords.11. Report operational issues, patient concerns or consultant requirementspromptly to the Head of Outpatient Services12. Assist in coordinating new consultant clinic setup and administrativepreparations required.13. Participate in departmental meetings, training programmes, quality improvement initiatives and hospital activities14. Comply with hospital policies, infection prevention measures, occupational safety requirements and accreditation standards.15. Ensure adhere to Standard People Practice (SPP)16. Perform any other duties assigned by the Head of Outpatient Services orManagement.JOB REQUIREMENTS :1. SPM/STPM, Diploma or equivalent2. Computer literacy with proficiency in Microsoft Office applications.3. Experience in a private healthcare setting.4. Good command of spoken and written English and Bahasa Malaysia. Multilingual5. Excellent customer service and communication skills.
Primary point of contact between the cluster and the senior management team of the Bank;
Provide leadership and guidance to the branches, develop and implement strategies that enable each component of the cluster to achieve their goals. This involves fostering a collaborative work environment,
promoting effective communication, and cultivating cohesive teamwork among the different units;
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