Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
Act as partner to junior team members (COO and intern) in training them to understand the basic processes and guidelines.
Pro-actively proposing ideas/recommendations to enhance processes for increased efficiency in service delivery.
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Report, escalate and ensure aged breaks are closed or appropriately tracked until resolution with best practices and effective management of escalation of reconciliations breaks.
Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.
Targeted profile : Experienced Python Developer, AI/ML expert, proficient in vibe coding, capable of rapidly developing innovative solutions with AI assistance while ensuring code quality and maintainability.
As far as possible, never let the customers wait unnecessarily. Where they have to wait, keep them updated about the situation on a regular basis and be courteous about it;
To ensure all merchandise are either properly displayed on the selling floor / else properly stored in the storage area;
To maintain cleanliness of store & ensure retail floor is in presentable appearance at all time;
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