Ensure compliance with the after-sales policies and service standards established by the China headquarters.
Lead the team in troubleshooting, on-site repairs, and remote technical support.
Provide technical guidance and solutions for HVAC systems, including chillers, precision air conditioners, air curtains, and other specialized air conditioning equipment.
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Relevant experience with TCP/IP, VLANs, VPNs, firewalls, and routing/switching technologies is highly beneficial.
Strong analytical and problem-solving abilities, clear communication skills, and the capacity to work collaboratively in a hybrid setting are important.
A degree or diploma in Information Technology, Computer Science, or a related field, and professional certifications such as CCNA, Network+, or equivalent are advantageous.
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Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
Serve as the main local point of contact for external IT suppliers, coordinating their activities and following up to ensure services are delivered according to Fagron’s standards and agreed timelines.
Procure, configure, and deploy laptops, desktops, peripherals, and other end-user devices in accordance with Fagron’s global IT standards and security policies.
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