Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
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Understand customer installation scenarios and match the most stable, compatible, and suitable product combinations from our brand portfolio (Hikvision, Dahua, ZKTeco, etc.).
Perform rigorous pre-delivery testing on all equipment (e.g., cameras, NVRs, VGA network extenders, gate motors) to ensure everything is 100% functional and properly configured before shipment.
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Build and maintain good relationship with customers and vendors
Possess at least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent. Fresh graduates are encouraged to apply.
Those with working experience in similar fields will have an added advantage.
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Build and maintain good relationship with customers and vendors
Possess at least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent. Fresh graduates are encouraged to apply.
Those with working experience in similar fields will have an added advantage.
...