Collaborate closely with Business Analysts, Developers, and Technical Leads to ensure alignment between business requirements and system design, and to validate solution feasibility.
Design and review system integration approaches (APIs, web services, middleware) to ensure interoperability between systems and platforms.
Evaluate and recommend appropriate technologies, tools, and architectural approaches for client engagements, in alignment with best practices and standards.
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To ensure arrangements are made and communicated to the trainers/ speakers and internal/ external participants, in a timely manner, as per the requirements
To ensure end-to-end logistics management for the training programs
To collect feedback about the training conducted, in terms of content, infrastructure, trainer effectiveness, etc.
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Analyse system incidents and recurring issues, identify root causes and implement permanent or temporary countermeasure.
Collaborate with China IT teams to implement Change Requests (CRs) and projects to enhance system performance and optimization in compliance with Malaysia’s regulatory requirements and policies.
Coordinate system integration with distributors, vendors and other external partners.
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Own the user access lifecycle for AWS, Microsoft Dynamics 365 Business Central, Atlassian Jira and GitHub: provisioning, changes, periodic access reviews and deactivation.
Enforce least privilege, MFA, segregation of duties, privileged access governance and Zero Trust principles. Keep evidence audit-ready.
Administer IAM users, roles and policies, AWS IAM Identity Center (SSO) and Amazon Cognito across a multi-account AWS organisation.
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Manage the end-to-end Corrective and Preventive Action (CAPA) lifecycle, driving root cause analysis (RCA) and ensuring on-time remediation of audit findings and IT deviations
Ensure all regulated ERP systems comply with Roche Computerized System Validation (CSV) policies, GxP Data Integrity (ALCOA++), Annex 11, 21 CFR Part 11, GAMP standards, and AI validation SOPs
Maintain and monitor IT General Controls (ITGCs) across User Access & Authorizations, Change Management (SolMan/ChaRM), IT Operations, Segregation of Duties (SoD), and emergency firefighter access
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Leads the maintenance of all applications, every release cycle
Oversees the research, design, and delivering of solutions for multiple business units, while collaborating with analysts and business owners to deliver results in a timely manner
Review and assess current state to identify and recommend improvement opportunities
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