Product Management & Innovation: Collect customer pain points, application challenges and market insights; provide voice-of-customer feedback to global innovation and strategic marketing teams; support new product development and validation projects.
Build proactive and reactive capabilities by identifying recurring risks, developing reusable diagnostics and automation, and turning customer insights into actionable feedback and improvements for Support, Product, and Engineering.
What You'll Do:️ Provide first-level technical support to staff on hardware, software, and network issues Troubleshoot and resolve IT-related problems efficiently Respond to helpdesk tickets, emails, and phone inquiries promptly️ Document issues and solutions for future reference Assist with setup, installation, and configuration of IT equipment Ensure adherence to security protocols and company policies