Build proactive and reactive capabilities by identifying recurring risks, developing reusable diagnostics and automation, and turning customer insights into actionable feedback and improvements for Support, Product, and Engineering.
What You'll Do:️ Provide first-level technical support to staff on hardware, software, and network issues Troubleshoot and resolve IT-related problems efficiently Respond to helpdesk tickets, emails, and phone inquiries promptly️ Document issues and solutions for future reference Assist with setup, installation, and configuration of IT equipment Ensure adherence to security protocols and company policies
You have at least 3 years of experience, with exposure to financial products (issuing, business accounts, capital/business financing) within a banking or Fintech environment
What You'll Do:️ Respond to user requests and troubleshoot IT issues Resolve hardware, software, and network problems Provide timely customer support via phone, email, or in person Log incidents and track resolution progress️ Escalate complex issues to relevant teams Maintain documentation of solutions and procedures
Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.