NM PACKAGING (M) SDN BHD Hiring! Full Time QA Technical Support-Senai-5.5 days work in Johor, Earn up to MYR 2,500 - Ricebowl

• Acknowledge and highlight customer feedback regarding quality issue to all QA/QC personnel. Verify retain sample inspection and testing result for customer feedback and update to QA Manager / HOD for further action.
• Update all information to all QA/QC personnel the product specification and customer requirement.
• Prepare investigation report for customer complaint and update to QA Manager / HOD for further action.
• Provide all related documents for deliver finished goods every shipment as per customer requirement (COA, CQQ, COC, FGC and etc.).
• Prepare necessary supporting document as per customer request e.g. MSDS, Phytosanitary Cert, CQQ, TDS and etc.
• Follow up with laboratory PIC and review the testing result related to quality of the product and report to superior if found abnormalities of the test result.
• Conduct laboratory testing such as bonding testing, sealing testing, coefficient of friction, hot tack and other related laboratory testing.
• Follow up the status, review and check the pre-sample for customer requirement per shipment.
• To check and verify the New Product Analysis of customer request and get approval from management.
• Follow up the status for sample requisition form including master card issuing, review the result and prepare the report for approval of management.
• Monitoring and team up with QA/QC department for the quality objective of KPI.
• Monitor and review the process of customer return and follow up the status of rework with production and prepare the report.
• Ensure adequate training to QC Supervisor, QC Leader and QC Inspector.
• Ensure QC Supervisor, QC Leader and QC Inspector practice 5S and industrial safety.
• Monitor and update documents for GRN and CPAR customer.
• Check and investigate any quality problem involve for in-process and update to QA Manager / HOD.
• Follow up the NCR issue for on hold and reject item to be confirm with QA Manager / HOD for further action.
• Updating the NCR raise and record the rejection rate per defect.
• Issue and follow up internal CPAR raise to production for internal defect issue and close the CPAR within 3 months.
• Review the corrective and preventive action are implemented with the action taken.
• Ensure FSSC, ISO, HACCP, GMP and other related regulatory are complied within QA Department.
• Develop and improve system on Quality and Food Safety Management within QA Department.
• Monitor and check the procedure, work instruction and practice are complied with FSSC, ISO, HACCP, GMP and other related regulatory.

Job Types: Permanent, Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person