Customer Support
Troubleshooting
Technical Assistance
Problem Solving
Communication Skills
Active Listening
Time Management
Patience
Ticketing Systems
Remote Support
Customer Service
Sales
Content Creation
Social Media Marketing
+12
Posted
8 hours ago
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Customer Support
Troubleshooting
Technical Assistance
Problem Solving
Communication Skills
Active Listening
Time Management
Patience
Ticketing Systems
Remote Support
Customer Service
Sales
Content Creation
Social Media Marketing
Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
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Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
...
Build and maintain good relationship with customers and vendors
Possess at least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent. Fresh graduates are encouraged to apply.
Those with working experience in similar fields will have an added advantage.
...
Build and maintain good relationship with customers and vendors
Possess at least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent. Fresh graduates are encouraged to apply.
Those with working experience in similar fields will have an added advantage.
...
Understand customer installation scenarios and match the most stable, compatible, and suitable product combinations from our brand portfolio (Hikvision, Dahua, ZKTeco, etc.).
Perform rigorous pre-delivery testing on all equipment (e.g., cameras, NVRs, VGA network extenders, gate motors) to ensure everything is 100% functional and properly configured before shipment.
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To inform and explain clearly to the customers if there is any promotions such as free wash or special events during store openings.
To monitor feedback and service-related issues from the app or outlet facilities and inform unresolved technical issues to relevant personnel such as app provider (HIRO) or the technical team.
To Guide the customers on how to use the machines or app and provide clear instructions during system updates or changes in operations.
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To inform and explain clearly to the customers if there is any promotions such as free wash or special events during store openings.
To monitor feedback and service-related issues from the app or outlet facilities and inform unresolved technical issues to relevant personnel such as app provider (HIRO) or the technical team.
To Guide the customers on how to use the machines or app and provide clear instructions during system updates or changes in operations.
...
To attend to all administrative matters, including matters relating to Credit Applications, of the business centre e.g. update Master Listing of the business accounts, handling of file transfer from one business unit to another or to remedial, staff claims, liaise with GCA related to documentation, enforcement, custodial matters etc.
To assist the BCM in monitoring and tracking of timeline for various tasks and assignments.
To assist in the processing of annual credit review of cases with lesser complexity.
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To obtain regular updates from CSU (Letter of Offer Issuance team) to ensure a timely issuance of all renewal letters and/or new letter offers, upon approval of the respective credit reviews and/or applications.
To obtain regular updates from the respective ARM(s) for a progress report on all post-approval conditions to ensure timely responses to Credit Evaluation Department [“CED”] for post approval requirements in relation to submission of audited annual reports, valuation reports, trade debtors/creditors’ ageing reports, site visit reports, etc.
To ensure proper filing of borrowers’ documents into their respective credit files upon approvals of all credit reviews and/or applications in a systematic manner at all times.
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To obtain regular updates from respective ARM(s) for a progress report on all periodic review due dates and the expected credit paper submission timeline of all borrowers;
To obtain regular updates from respective ARM(s) for a progress report on matters in relation to financial spreading requests and updating of borrower’s credit scoring with Credit Support Unit [“CSU”] team to ensure a systematic tracking on turnaround completion time between CSU and the respective ARM(s).
Post-Approval of Credit Reviews and/or Applications
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To obtain regular updates from CSU (Letter of Offer Issuance team) to ensure a timely issuance of all renewal letters and/or new letter offers, upon approval of the respective credit reviews and/or applications.
To obtain regular updates from the respective ARM(s) for a progress report on all post-approval conditions to ensure timely responses to Credit Evaluation Department [“CED”] for post approval requirements in relation to submission of audited annual reports, valuation reports, trade debtors/creditors’ ageing reports, site visit reports, etc.
To ensure proper filing of borrowers’ documents into their respective credit files upon approvals of all credit reviews and/or applications in a systematic manner at all times.
...