Log, triage, and manage incidents/service requests through to resolution, escalating to OEM/vendor support (H3C, Oracle, NetApp, Dell EMC, Brocade, Stormshield, Red Hat, Veritas) where required.
Coordinate hardware break-fix activities, including parts replacement, firmware/patch upgrades, and vendor dispatch coordination.
Support backup and disaster recovery operations, including tape library and backup storage management.
...
Build and operate the harder engineering layers of a solution when projects demand it: orchestrated pipelines, worker-based and event-driven architectures, stream processing, and scaling for data volume and concurrency.
Own solution quality: data validation, model evaluation, reproducibility, performance, and operational reliability (monitoring, alerting, failure recovery).
Lead and mentor a team of junior data scientists and analysts; review their work, unblock them technically, and grow their skills.
...
Customer & Executive Engagement: Present Snowflake's technology and vision to C-level executives and technical stakeholders.
Build trusted advisor relationships with key accounts across telco, financial services, retail, and manufacturing verticals.
Competitive Positioning: Maintain deep understanding of competitive and complementary technologies (e.g., legacy data warehouses, cloud-native alternatives, local players) and effectively position Snowflake across different customer contexts.
...