Strategic account growth: Expand existing enterprise relationships by identifying new business opportunities, introducing additional solutions and services, and developing long-term account value.
Championing Workday-based solutions to address customer problems; Conducting solutions presentation together with implementation partners to customers and their internal teams. This may involve various formats/viewpoints, such as process flows, context diagrams, functional/technical descriptions and recordings and functional demonstrations
Regional Account Management: Maintain strong relationships with existing laundry operators and regional clients (including Malaysia and regional markets) to ensure high product retention and customer satisfaction.
Develop and maintain financial and operational metrics dashboards to track performance, forecast revenue, and provide data-driven recommendations for scaling monetisation initiatives.
Support Data Consolidation, Development and Maintenance of HR Analytics: Gather, cleanse and analyze cross-BU workforce data to support reporting needs.
Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
Set up and maintain data integrations between the EPM platform and source systems (ERP, data warehouse, HCM, BI), including ETL/data-load configuration.
Leverages a deep knowledge of partner products by mapping the right partner to the right solution opportunity-based partner on competencies and go-to-market strengths in relevant areas.