Establish responsible AI and automation governance, including guardrails for data privacy, security, access control, risk management, documentation and user adoption.
Build internal capability by coaching business users, developing champions, creating reusable templates and promoting automation discipline across functions.
Evaluate external vendors and solution partners where required, ensuring fit-for-purpose technology selection, commercial viability and sustainable support models.
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Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback.
Work closely with local quality teams supporting root cause analyses and effective resolution of complex quality matters by providing product, process and customer knowledge.
Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer.
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Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirements
Support the execution of cross-functional projects assigned by management and undertake additional duties as required
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Deliver accurate and regular sales forecasting and variance analysis to support budget achievement and enable effective operations planning
Keep management informed through timely submission of activity and results reports, including daily call reports, weekly work plans, and monthly and annual performance analyses
Monitor competitive activity by gathering current marketplace intelligence on pricing, products, delivery schedules, and merchandising approaches
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To ensure the outstanding PR & PO are closely monitored and followed up by subordinates for timely delivery of products and services until full completion or closure of transactions in the Procurement System and payment to the vendor.
Regularly review laboratory procurement activities, spend patterns, supplier performance, and sourcing strategies to identify opportunities for cost optimization, process improvement, service enhancement, and standardization.
Lead annual supplier performance evaluations covering product quality, service levels, delivery performance, responsiveness, technical support, regulatory compliance, and overall value contribution.
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