Coordinate with vendors, service providers, auditors, production teams and Corporate IT on infrastructure support, maintenance, contract renewals, incident escalation and project execution, and manage vendor SLA performance.
Send timely reminders for subscription renewals; prepare test plans, test cases, and test scripts for software components to ensure high-quality software releases.
· Conduct system assessments including evaluation of performance, usage, traffic, reliability, fault and failure, backup status, disaster recovery (DR) status, patches, security violations and etc.
Lead and participate in deep code reviews to enforce coding standards, improve performance, and mentor the team in best practices, ensuring code is clean, testable, and adheres to security guidelines and architectural principles.
Job PurposeTo provide day-to-day IT support to employees and assist the IT team in maintaining the company's hardware, software, network and IT systems to ensure smooth business operations.