Performance monitoring, preventive maintenance and patch management of IT equipment to ensure optimum performance. To propose capacity upgrade or replacement when required.
About HL Bank SingaporeHL Bank Singapore is the Singapore branch of Hong Leong Bank, a premier regional financial services leader headquartered in Malaysia with a rich heritage of over 120 years. Listed on Bursa Malaysia and a key member of the extensive Hong Leong Group, we operate a robust network of approximately 250 branches across Malaysia, with a strategic regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.As a Full Bank in Singapore, we serve as a vital hub for the Group’s regional ambitions. A cornerstone of this strategy is our sophisticated "advisory-first" wealth proposition through HLB Private Bank and HLB Priority. By combining our deep Asian market roots with a landmark strategic alliance with Swiss private bank Lombard Odier, we provide world-class wealth architecture and bespoke solutions for our clients.Beyond our wealth focus, we deliver excellence through four core business pillars: Business & Corporate Banking, Personal Financial Services, Private Wealth Management, and Global Markets. This "Integrated Approach" allows our talent to collaborate seamlessly across segments, ensuring we effectively meet the multifaceted needs of high-net-worth individuals, business founders, and corporate enterprises alike.At HL Bank Singapore, our people are central to our success, and as a recognized Human Capital Partner (HCP) by TAFEP, we are committed to progressive workplace practices and your professional development. We seek digitally inclined, customer-centric performers who thrive in a technology-focused environment, where we empower our teams with AI-enhanced tools and next-generation platforms to lead the industry. As part of a large, diversified conglomerate, we offer unrivaled opportunities to explore new grounds and build a challenging career path within a rapidly expanding regional landscape. Join us to be part of a proven value-creation story and shape the future of your own story at HL Bank Singapore.
Lead the planning and delivery of a complex, multi-workstream technology transition programme, establishing clear scope, objectives, governance, milestones, dependencies and deliverables.
What You'll Do:️ Provide first-level technical support to staff on hardware, software, and network issues Troubleshoot and resolve IT-related problems efficiently Respond to helpdesk tickets, emails, and phone inquiries promptly️ Document issues and solutions for future reference Assist with setup, installation, and configuration of IT equipment Ensure adherence to security protocols and company policies
What You'll Do: ️ Provide technical support for hardware, software, and network issues Troubleshoot and resolve user incidents efficiently Install, configure, and maintain desktops, laptops, printers, and peripherals Ensure security protocols are followed across all devices Respond promptly to user queries via phone, email, or in-person Document issues and solutions accurately for future reference Collaborate with other IT team members on projects and upgrades