What You'll Do: ️ Provide first-level technical support for hardware, software, and network issues Respond to user queries via phone, email, or ticketing system Troubleshoot and resolve incidents within defined SLAs Document issues and solutions for future reference Escalate complex problems to relevant teams when necessary Work on 12-hour rotational shifts including nights, weekends, and holidays
What You'll Do: ️ Provide first-level technical support for hardware, software, and network issues Respond to user queries via phone, email, or ticketing system Troubleshoot and resolve incidents within defined SLAs Document issues and solutions for future reference Escalate complex problems to relevant teams when necessary Work on 12-hour rotational shifts including nights, weekends, and holidays
Participate in CIP (Continuous Improvement Program) and PCN (Product Change Notification) projects, contributing to the delivery of new features and solutions.