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500+ It Helpdesk Jobs in Wp Kuala Lumpur - September 2026 - High Salaries
Showing 523 jobs results for
"it helpdesk"
in Wp Kuala Lumpur
Never miss any updates for It Helpdesk jobs in Wp Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Contribute Malaysia hub data to the group-wide Halo ITSM reporting cycle.
- Lead the creation of KB (knowledge base) articles to be published by Halo and used by AI.
- Working with the Group IT Manager, author SOPs as required, publish and embed. ...
Posted
a month ago
Undisclosed
KL City
- Contribute Malaysia hub data to the group-wide Halo ITSM reporting cycle.
- Lead the creation of KB (knowledge base) articles to be published by Halo and used by AI.
- Working with the Group IT Manager, author SOPs as required, publish and embed. ...
Posted
a month ago
Undisclosed
KL City
- Conduct root cause analysis (RCA) on recurring or complex technical issues and work with relevant internal teams to identify rectification and preventive solutions.
- Review product performance, repair, return and service data to identify technical trends, recurring issues and areas for improvement.
- Prepare regular technical support, issue-tracking and product performance reports for management review. ...
Posted
12 days ago
Getronics Solution (M) Sdn Bhd
Undisclosed
KL City
- • Performing troubleshooting to identify the problem/issues related to desktop, laptop, application/software and printer
- • Candidate must possess or currently pursuing a Diploma or Bachelor's Degree in Computer Science/Information Technology or equivalent.
- • Internship position(s) for duration of 6 month(s). ...
Posted
18 days ago
Undisclosed
KL City
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software ...
Posted
23 days ago
Undisclosed
KL City
- Communicative level of English (B1 or higher).
- Confidence in using devices such as laptops, desktop computers, smartphones, and tablets.
- Availability to provide services Monday through Friday between 9:00 AM and 6:00 PM. ...
Posted
23 days ago
Undisclosed
KL City
- Uphold safety, compliance, and quality standards in all technical interventions.
- Drive standardization of troubleshooting guides, tools, and processes across APAC.
- Build and expand the knowledge base to capture field learnings and best practices. ...
Posted
a month ago
MYR2,600 - MYR2,600 Per Month
KL City
- Install, configure and troubleshoot in-house applications and other client-specific software.
- Create and maintain system images, and support software deployment and antivirus agent installation.
- Liaise with vendors and external engineers for hardware and software installation, configuration and troubleshooting. ...
Posted
a month ago
MYR2,600 - MYR2,600 Per Month
KL City
- Install, configure and troubleshoot in-house applications and other client-specific software.
- Create and maintain system images, and support software deployment and antivirus agent installation.
- Liaise with vendors and external engineers for hardware and software installation, configuration and troubleshooting. ...
Posted
a month ago
MYR2,500 - MYR3,000 Per Month
KL City
- You will also gain exposure to trading-related IT systems and infrastructure, supporting senior IT staff to maintain system availability, security, and performance.
- We are looking for a proactive team player who enjoys learning, problem solving, and working closely with both local and global IT teams.
- This position offers excellent career development opportunities and the chance to work with evolving technology in a dynamic market environment. ...
Posted
a month ago
MYR4,000 - MYR4,000 Per Month
WFH
KL City
- The Position:
- As L1.0 Technical Support, your role is to deliver technical support and customer service to users and clients.
- The Responsibilities of the Role: ...
Posted
a month ago
Undisclosed
KL City
- Routinely builds knowledge of SAS and specialized technical and business domain knowledge. Applies expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system.
- Keeps abreast of other vendors’ products. Advises users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ products. Contacts vendors to report problems and obtain information.
- Stakeholder in the product lifecycle with other groups/divisions, including Research and Development, to improve the quality and design of future software releases and influence product direction based on knowledge of domain and software knowledge, and customer feedback. Acts as an advocate for the customer. ...
Posted
a month ago
Accenture Southeast Asia
Undisclosed
KL City
- Monitor service desk queues and ensure incidents are resolved within agreed service level targets.
- Provide clear and professional communication to users regarding issue status, resolutions, and service updates.
- Collaborate with cross-functional teams to support incident resolution and continuous service improvement initiatives. ...
Posted
24 days ago
Undisclosed
KL City
- Routinely builds knowledge of SAS and specialized technical and business domain knowledge. Applies expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system.
- Keeps abreast of other vendors’ products. Advises users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ products. Contacts vendors to report problems and obtain information.
- Stakeholder in the product lifecycle with other groups/divisions, including Research and Development, to improve the quality and design of future software releases and influence product direction based on knowledge of domain and software knowledge, and customer feedback. Acts as an advocate for the customer. ...
Posted
a month ago
Undisclosed
KL City
- Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions.
- System Maintenance & Updates:
- Monitor application performance, ensuring optimal functionality and uptime. ...
Posted
17 days ago
Undisclosed
KL City
- Monitor ticket queues, backlog, service performance, and workload distribution to ensure effective service delivery.
- Ensure appropriate regional coverage through effective resource planning, shift management, and absence management.
- Oversee end-user support services including incident management, request fulfilment, endpoint support, and workplace technologies. ...
Posted
13 days ago
Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
a month ago
Leanis Solutions Sdn Bhd
Undisclosed
KL City
- Coordinate incident response across Technical Support, Engineering, DevOps, Operations, Customer Support and external payment partners.
- Maintain clear incident timelines, stakeholder updates and escalation records.
- Lead post-incident reviews and ensure corrective and preventive actions are completed. ...
Posted
a month ago
Undisclosed
KL City
- Manage service catalogues, service-level requirements and service-quality plans.
- Support contract and tender evaluation, commercial negotiation and contracting recommendations.
- Plan budgets, enforce ICT policies and compliance requirements, and lead team capability development. ...
Posted
a month ago
Undisclosed
KL City
- Generate knowledge articles to deflect known issues and participate during specifications definition to increase supportability and usability of products by decreasing product complexity.
- Update and control the quality of internal training material, problem management procedures and on-line documented solutions.
- Participate in service and products improvement projects and drive project deliverables. ...
Posted
a month ago
Undisclosed
KL City
- Update and control the quality of internal training material, problem management procedures and on-line documented solutions.
- Participate in service and products improvement projects and drive project deliverables.
- Capable and flexible in shift rotation or permanent environment covering APAC/EMEA/US time zones. ...
Posted
a month ago
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