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500+ It Helpdesk Jobs in Kuala Lumpur - October 2026 - High Salaries
Showing 579 jobs results for
"it helpdesk"
in Kuala Lumpur
Never miss any updates for It Helpdesk jobs in Kuala Lumpur
Manage Alert
MYR2,200 - MYR2,400 Per Month
KL City
- Perform initial troubleshooting and diagnosis.
- Provide step-by-step guidance to users where applicable.
- Ensure proper ticket categorisation, prioritisation and assignment. ...
Posted
a day ago
Undisclosed
KL City
- Liaison with external parties and vendors to support integration and troubleshooting.
- Provide the high-quality service for the clients to meet win-win cooperation.
- Responsible for as assigned by the Project Manager. ...
Posted
6 days ago
Undisclosed
KL City
- Location: Malaysia.
- Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. ...
Posted
7 days ago
Undisclosed
KL City
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Apply company solutions to meet highly complex customer needs.
- Identify additional services that could lead to future service revenue growth. ...
Posted
9 days ago
Undisclosed
KL City
- Provide basic troubleshooting support for desktops, laptops, printers, and other peripherals.
- Support standard software applications and assist with installations or configurations or troubleshooting.
- Assist users with hardware requests, ensuring the application submission process is completed. ...
Posted
a month ago
Undisclosed
KL City
- We are seeking a Service Desk Specialist. You will support end users across Windows and macOS, resolve tickets in Jira Service Management and handle requests via remote tools. You will work rotating shifts (up to 7:00 PM), focusing on fast troubleshooting, clear documentation and smooth escalations.
Posted
11 days ago
Undisclosed
KL City
- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process. ...
Posted
14 days ago
Undisclosed
KL City
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software ...
Posted
14 days ago
Undisclosed
KL City
- Experience working in healthcare or other regulated environments, with an understanding of data privacy and security best practices, is beneficial.
- Relevant technical certifications or a diploma/degree in Information Technology, Computer Science, or a related field is preferred.
- Ability to work on-site in WP. Kuala Lumpur, manage multiple service requests, and communicate clearly in written and spoken English. ...
Posted
14 days ago
Undisclosed
KL City
- Provide incident diagnosis using the appropriate support tool required
- Assign calls to second line support teams where appropriate
- Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA) ...
Posted
a day ago
MYR3,000 - MYR4,000 Per Month
KL City
- Provide services for customer image data implementations as required from time to time.
- Check, respond and resolve tasks from the ticketing system.
- Minimum Diploma level education in Computer & IT, or relevant fields. ...
Posted
a day ago
Undisclosed
KL City
- Provide incident diagnosis using the appropriate support tool required
- Assign calls to second line support teams where appropriate
- Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA) ...
Posted
4 days ago
Undisclosed
KL City
- Monthly lifestyle allowance via TNG eWallet
- Long-term rewards for your contributions
- Mobile and broadband reimbursement ...
Posted
4 days ago
Undisclosed
KL City
- Own the relationship and communication with clients throughout the course of a support query, providing periodic status updates.
- Identify potential bugs in solutions and escalate issues to relevant internal teams for additional debugging.
- Flag and notify potential high-impact infrastructure issues to internal teams. ...
Posted
3 days ago
MYR3,000 - MYR5,000 Per Month
KL City
- Administer and maintain Active Directory, Microsoft 365, VPN services, and endpoint security policies.
- Prepare and report key operational metrics, including Mean Time to Resolution (MTTR), SLA compliance, ticket volume, and service performance.
- Log, prioritize, track, and resolve IT requests through the ticketing system while ensuring compliance with established Service Level Agreements (SLAs). ...
Posted
4 days ago
Undisclosed
KL City
- Provide timely updates to customers on the status and progress of outstanding incidents within agreed Service Levels.
- Maintain ownership of assigned cases from initial reporting through to resolution and closure, ensuring all relevant information and actions are accurately documented.
- Perform initial classification and prioritisation of incidents and track resolution progress to ensure appropriate follow-up actions are completed. ...
Posted
6 days ago
MYR5,000 - MYR15,000 Per Month
KL City
- Experience working with operator customers, NOC, field engineering teams or project teams to troubleshoot and resolve network issues.
- Experience in customer/project coordination, including project meetings, fault reporting and issue follow-up/closure.
- Relevant TM project / TM network experience is highly important. ...
Posted
6 days ago
MYR5,000 - MYR7,000 Per Month
KL City
- MANDATORY:
- The role is expected to manage incidents and request from Financial Institutes, Commercial and Consumer customers that have service contract with the Client and comply to end-to-end ticket life-cycle processes. This role will be a Customer Service, Service desk or Helpdesk job
- - Candidates must possess experience in providing B2B Customer Service, Service Desk or Helpdesk service in 24x7 environment. ...
Posted
a day ago
Undisclosed
KL City
- Perform other ad-hoc tasks as assigned by the team.
- Currently pursuing a Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering or a related field.
- Minimum CGPA of 3.00. ...
Posted
5 days ago
Undisclosed
KL City
- Troubleshoot and support Microsoft 365 applications, endpoint devices, and workplace technologies.
- Escalate complex incidents to local support teams or specialist groups, ensuring complete and accurate handovers.
- Maintain high-quality ticket records that support reporting, analysis, and efficient downstream resolution. ...
Posted
7 days ago
Undisclosed
KL City
- Provide timely updates to customers on the status and progress of outstanding incidents within agreed Service Levels.
- Maintain ownership of assigned cases from initial reporting through to resolution and closure, ensuring all relevant information and actions are accurately documented.
- Perform initial classification and prioritisation of incidents and track resolution progress to ensure appropriate follow-up actions are completed. ...
Posted
5 days ago
Undisclosed
KL City
- Guide users step-by-step to resolve technical issues.
- Escalate complex or unresolved issues to the appropriate support team.
- Maintain accurate records of incidents and resolutions in the ticketing system. ...
Posted
7 days ago
Undisclosed
KL City
- Uphold safety, compliance, and quality standards in all technical interventions.
- Drive standardization of troubleshooting guides, tools, and processes across APAC.
- Build and expand the knowledge base to capture field learnings and best practices. ...
Posted
8 days ago
Undisclosed
KL City
- Security & Backup Monitoring: Assist with basic security checkups and backup verification using Wazuh SIEM and Acronis Cyber Protect, escalating anomalies to L2/Senior Engineers.
- Escalation & Collaboration: Follow established SOPs to escalate unresolved tickets or complex network/cloud issues to junior and senior engineers with detailed triage notes.
- Documentation: Maintain up-to-date documentation of client environments, internal workflows, and common resolution procedures. ...
Posted
8 days ago
Undisclosed
KL City
- Identity and Access Management (IAM): Administer departmental collaboration platforms, enforcing secure collaboration practices and ISMS-aligned IAM controls.
- M365 Management: Administer and troubleshoot the Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive), including licensing and service health.
- Security & Usability: Continuously enhance M365 security settings while optimizing platform usability for end-users. ...
Posted
18 days ago
Undisclosed
KL City
- Develop an understanding of key CLM objectives and align them with technical solutions
- Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
- Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model ...
Posted
11 days ago
MYR2,000 - MYR5,000 Per Month
KL City
- Configure payment methods, order types, receipt settings and other POS features.
- Support the setup of online ordering, QR ordering, kiosks and payment integrations where required.
- Perform remote installation, configuration and testing of POS systems. ...
Posted
24 days ago
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