400+ It Helpdesk Jobs in Federal Territory - October 2026

Ensure network availability, security, and reliability.
Configure and maintain network devices, including routers, switches, firewalls, wireless controllers, and access points.
Perform network optimization, performance tuning, and capacity planning. ...

Posted

3 days ago

IT Technical Support (Resident Engineer) IT Technical Support (Resident Engineer)

E-CONTENT (M) SDN BHD

Full Time

Putrajaya

Proactive, independent, and understanding of the pressures and demands of clients.
Experience in IT Network Operation capacity or/and a good understanding of the IT support operation is an advantage
Fresh graduate with good learning attitudes is encouraged to apply ...

Posted

4 days ago

Customer Service Expert (Technical Support) Customer Service Expert (Technical Support)

Transcosmos Malaysia Sdn Bhd

Full Time

Cheras

Handle Complaints Professionally:
- Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
Escalate Complex Issues: ...

Posted

3 days ago

Service Desk Engineer - Hindi Speaking Service Desk Engineer - Hindi Speaking

Inter Island Group

Full Time

KL City

Contract Duration: 12 months, extendable
Salary: RM 5,000 – RM 5,500 per month
Language: English and Hindi ...

Posted

4 days ago

Nadi Tech - Specialist, Technical Support Nadi Tech - Specialist, Technical Support

TNG Digital

Full Time

KL City

Monitor application performance, ensuring optimal functionality and uptime.
Coordinate with development teams to implement software updates, patches, and enhancements.
Frequent night activity may be needed for system update and maintenance activity ...

Posted

6 days ago

Service Desk Team Lead Service Desk Team Lead

Getronics

Full Time

KL City

Communication Skills: Strong verbal and written communication with technical and non-technical stakeholders.
Technical Proficiency: IT infrastructure, service management tools, and IT best practices.
Leadership Qualities: Team mentoring, conflict resolution, coaching, and retention strategies. ...

Posted

16 days ago

Associate Analyst, Service Desk Associate Analyst, Service Desk

VF Corporation

Full Time

KL City

Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
One year of related experience preferred.
Strong written and oral communication skills. ...

Posted

16 days ago

Technical Support Technical Support

Kamlax Global Technologies SDN BHD

Full Time

KL City

Configure payment methods, order types, receipt settings and other POS features.
Support the setup of online ordering, QR ordering, kiosks and payment integrations where required.
Perform remote installation, configuration and testing of POS systems. ...

Posted

a month ago

Access Network Technical Support Engineer Access Network Technical Support Engineer

Hiree

Full Time

KL City

Experience in access network maintenance, with hands-on experience maintaining equipment such as OLT, ODN, ONU, etc.
Experience working with operator customers, NOC, field engineering teams or project teams to troubleshoot and resolve network issues.
Experience in customer/project coordination, including participation in project meetings, fault reporting and issue follow-up/closure. ...

Posted

8 days ago

IT Service Desk IT Service Desk

Rosemallow Technologies

Full Time

KL City

Perform initial troubleshooting and diagnosis.
Provide step-by-step guidance to users where applicable.
Ensure proper ticket categorisation, prioritisation and assignment. ...

Posted

23 days ago

Technical Support Analyst (Product Support) Technical Support Analyst (Product Support)

AvePoint

Full Time

KL City

Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
Contributing to public-facing articles based on found issues in our software ...

Posted

11 days ago

IT Service Desk Support IT Service Desk Support

Singtel

Full Time

KL City

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Ensures highest standard of service delivery to our customers. ...

Posted

18 days ago

Information Technology Technical Support Information Technology Technical Support

Rosemallow Technologies Pvt Ltd

Full Time

KL City

Posted

18 days ago

Service Desk Specialist Service Desk Specialist

RIAmetric

Full Time

KL City

Strong communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users.
Experience working in healthcare or other regulated environments and familiarity with data privacy and security best practices are beneficial.
Organizational skills and attention to detail, with the ability to document issues and resolutions accurately. ...

Posted

23 days ago

IT Support Engineer (L1-L2) IT Support Engineer (L1-L2)

CGI

Full Time

KL City

Provide local hands and eyes support for regional and global infrastructure teams.
Ensure workplace technology services remain operational and supported during and after migration activities.
Support successful delivery of the CMW migration. ...

Posted

13 days ago

Technical Support Specialist Technical Support Specialist

ETeam

Full Time

KL City

Operate information technology production services in alignment with established protocols and service level agreements.
Collaborate with colleagues to maintain and improve operational efficiency.
Expert proficiency in IT Troubleshooting. ...

Posted

24 days ago

Information Technology Service Desk Information Technology Service Desk

RIAmetric

Full Time

KL City

Excellent Customer Service skills with the ability to communicate clearly and professionally.
Prior experience in a service desk or help desk environment is preferred.
Understanding of data privacy and security practices; exposure to healthcare or HIPAA-compliant environments is an advantage. ...

Posted

20 days ago

Service Desk Analyst (Mandarin and English Speaker) Service Desk Analyst (Mandarin and English Speaker)

DXC Technology

Full Time

KL City

Posted

3 days ago

Service Desk Analyst (Mandarin and English Speaker) Service Desk Analyst (Mandarin and English Speaker)

DXC Technology

Full Time

KL City

Posted

3 days ago

IT Service Desk Lead (Japanese Speaker) IT Service Desk Lead (Japanese Speaker)

ServiceOne Solutions Malaysia Sdn Bhd

Full Time

KL City

Ensure high-quality, customer-focused support for Japanese-speaking users through clear and effective communication.
Conduct regular virtual team meetings, training sessions, and knowledge sharing to foster team development and maintain up-to-date technical expertise.
Analyse support metrics and generate reports to identify trends, improve processes, and optimize team performance. ...

Posted

3 days ago

Service Desk Analyst (Mandarin and English Speaker) Service Desk Analyst (Mandarin and English Speaker)

DXC Technology

Internship

KL City

Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation. ...

Posted

4 days ago

IT Intern - Service Desk (Immediate Joiner) IT Intern - Service Desk (Immediate Joiner)

Getronics Solution (M) Sdn Bhd

Internship

KL City

• Performing troubleshooting to identify the problem/issues related to desktop, laptop, application/software and printer
• Candidate must possess or currently pursuing a Diploma or Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Internship position(s) for duration of 6 month(s). ...

Posted

a day ago

Senior Executive, Technical Support (System Infrastructure) Senior Executive, Technical Support (System Infrastructure)

Warisan TC Management Service Sdn Bhd

Full Time

KL City

Troubleshoot server and database issues to minimize downtime and operational impact.
Monitor system performance and proactively identify potential issues.
Implement and maintain system security controls to protect IT infrastructure and company data. ...

Posted

3 days ago

IT Service Desk Lead IT Service Desk Lead

ServiceOne Solutions Malaysia Sdn Bhd

Full Time

KL City

Asking relevant questions to resolve typically known problems within required timescales
Ensure appropriate documentation of the interaction with the customer in the prescribed format
Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely. ...

Posted

21 days ago

Service Desk Team Manager Service Desk Team Manager

Getronics

Full Time

KL City

Oversee day-to-day service desk operations, ensuring timely resolution of
Monitor and manage SLAs, KPIs, and customer satisfaction metrics, ensuring
Ensure accurate documentation, ticket management, and adherence to ITIL ...

Posted

21 days ago

Sr Technical Support Specialist - Integrations SME Sr Technical Support Specialist - Integrations SME

Respond.io

Full Time

KL City

Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
Own It and Support Each Other: We step up, help out, and drive outcomes—together.
Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team! ...

Posted

3 days ago