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300+ It Helpdesk Jobs in Federal Territory - September 2026 - High Salaries
Showing 372 jobs results for
"it helpdesk"
in Federal Territory
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Manage Alert
Undisclosed
KL City
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Ensures highest standard of service delivery to our customers. ...
Posted
7 days ago
Rosemallow Technologies Pvt Ltd
MYR2,000 - MYR2,800 Per Month
Bangsar South
- Strong analytical and problem-solving skills
- Able to work independently and effectively in a team environment
- Posses Own transport ...
Posted
17 days ago
MYR3,000 - MYR4,000 Per Month
KL City
- Check, respond and resolve tasks from the ticketing system.
- Any ad hoc tasks assigned from time to time by management.
- Minimum Diploma level education in Computer & IT, or relevant fields. ...
Posted
17 days ago
MYR3,000 - MYR4,000 Per Month
KL City
- Monitor, respond to, and resolve tasks through the ticketing system.
- Coordinate with internal teams and escalate issues when necessary.
- Perform ad-hoc tasks assigned by management. ...
Posted
17 days ago
Undisclosed
KL City
- Provides technical assistance to user on basic desktop request as and when require.
- Train users on IT equipment usage.
- Support software applications. ...
Posted
17 days ago
Undisclosed
KL City
- Project Management: Own and coordinate internal IT projects, including system deployments, infrastructure upgrades, and vendor management.
- Audit Readiness: Actively contribute to ISO 27001:2022 compliance activities and audit readiness.
- Policy Adherence & Process Management: Ensure adherence to company policies while managing and documenting procedures and workflows, including Asset Management, Change Management, and Incident Management. ...
Posted
17 days ago
Undisclosed
KL City
- Excellent Customer Service skills with the ability to communicate clearly and professionally.
- Prior experience in a service desk or help desk environment is preferred.
- Understanding of data privacy and security practices; exposure to healthcare or HIPAA-compliant environments is an advantage. ...
Posted
9 days ago
MYR9,000 - MYR10,999 Per Month
KL City
- Asking relevant questions to resolve typically known problems within required timescales
- Ensure appropriate documentation of the interaction with the customer in the prescribed format
- Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely. ...
Posted
10 days ago
Undisclosed
KL City
- Oversee day-to-day service desk operations, ensuring timely resolution of
- Monitor and manage SLAs, KPIs, and customer satisfaction metrics, ensuring
- Ensure accurate documentation, ticket management, and adherence to ITIL ...
Posted
10 days ago
Undisclosed
KL City
- Oversee ticket logging, classification, prioritization, and triaging in tools such as ServiceNow.
- Manage workload distribution, ensuring optimal utilization of team members.
- Drive incident resolution and service request fulfilment, ensuring high customer satisfaction. ...
Posted
11 days ago
Undisclosed
KL City
- Perform initial diagnosis and basic system/network connectivity checks.
- Assist with data migration and setup/relocation of IT equipment.
- Record and follow up on incidents and service requests through to resolution. ...
Posted
12 days ago
Undisclosed
KL City
- Provide local hands and eyes support for regional and global infrastructure teams.
- Ensure workplace technology services remain operational and supported during and after migration activities.
- Support successful delivery of the CMW migration. ...
Posted
2 days ago
Undisclosed
KL City
- Update and control the quality of internal training material, problem management procedures and on-line documented solutions.
- Participate in service and products improvement projects and drive project deliverables.
- Capable and flexible in shift rotation or permanent environment covering APAC/EMEA/US time zones. ...
Posted
5 days ago
Undisclosed
KL City
- Process Improvement and Strategy:
- Stakeholder Management:
- Ad Hoc Responsibilities: ...
Posted
5 days ago
Undisclosed
KL City
- Perform basic O&M by monitoring systems remotely and basic warranty work
- Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers’ issues
- Continuously develop knowledge of all relevant products and services ...
Posted
5 days ago
Undisclosed
KL City
- Networking fundamentals: Wi-Fi, switching, firewalls, VPN
- Working knowledge of Linux (Ubuntu) administration
- Some scripting in Bash or Python, and the appetite to get better at it ...
Posted
5 days ago
Apex Infosystem Sdn. Bhd.
Undisclosed
KL City
- Competitive Remuneration Package + Career Growth
- Career Path:
- Junior IT Support & Security Engineer → Security Engineer → Senior Security Engineer ...
Posted
5 days ago
Tata Consultancy Services
Undisclosed
KL City
- Analyzes and resolves all application software or hardware incidents and requests from end-users
- Ensures to log and tracks incidents and requests from identification through resolution stages
- Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete ...
Posted
5 days ago
Undisclosed
KL City
- Monthly lifestyle allowance via TNG eWallet
- Long-term rewards for your contributions
- Mobile and broadband reimbursement ...
Posted
16 days ago
Undisclosed
KL City
- Own the relationship and communication with clients throughout the course of a support query, providing periodic status updates.
- Identify potential bugs in solutions and escalate issues to relevant internal teams for additional debugging.
- Flag and notify potential high-impact infrastructure issues to internal teams. ...
Posted
16 days ago
Undisclosed
KL City
- Site Safety & Equipment Integrity: Execute on-site safety risk assessments prior to intervention, strictly complying with machinery safety standards, Lockout/Tagout (LOTO) procedures, and client site protocols.
- Technical Reporting: Deliver clear, detailed service intervention logs, failure analysis reports, and customer feedback summaries to both local service management and regional headquarters.
Posted
22 days ago
Undisclosed
KL City
- Routinely builds knowledge of SAS and specialized technical and business domain knowledge. Applies expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system.
- Keeps abreast of other vendors’ products. Advises users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ products. Contacts vendors to report problems and obtain information.
- Stakeholder in the product lifecycle with other groups/divisions, including Research and Development, to improve the quality and design of future software releases and influence product direction based on knowledge of domain and software knowledge, and customer feedback. Acts as an advocate for the customer. ...
Posted
17 days ago
MYR900 - MYR1,400 Per Month
- We are looking for a motivated and self-driven Information Technology (IT) Intern to join our team. The IT Intern will support both of our in-house IT department & customers in providing technical assistance, maintaining computer systems, and configuring hardware, software & network. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members.
- Information Technology (IT) Intern Duties and Responsibilities
- · Provide technical assistance to staff and customers on hardware and software-related issues ...
Posted
17 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Monitor service desk queues and ensure incidents are resolved within agreed service level targets.
- Provide clear and professional communication to users regarding issue status, resolutions, and service updates.
- Collaborate with cross-functional teams to support incident resolution and continuous service improvement initiatives. ...
Posted
9 days ago
Undisclosed
KL City
- Communication Skills: Strong verbal and written communication with technical and non-technical stakeholders.
- Technical Proficiency: IT infrastructure, service management tools, and IT best practices.
- Leadership Qualities: Team mentoring, conflict resolution, coaching, and retention strategies. ...
Posted
17 days ago
Demant Technology And Innovation Centre Malaysia
Undisclosed
KL City
- Administer user accounts, system access permissions, and server resource access.
- Coordinate the procurement and deployment of approved IT hardware and equipment.
- Install, configure, maintain, and support IT infrastructure and end-user devices. ...
Posted
17 days ago
CONTINENTAL PLATFORM (M) SDN BHD
MYR700 - MYR900 Per Month
KL City
- Responsibilities:
- · Support the technical team in answering customer and sales team queries.
- · Assist in identifying and solving basic equipment or lubrication-related issues. ...
Posted
9 days ago
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