Stakeholder Engagement: Collaborate with process owners to discuss audit findings and track the implementation of corrective action plans.
Quality Assurance (Assistant Manager level): Supervise junior auditors and review workpapers to ensure all documentation meets high standards of accuracy and evidence.
Process Improvement: Identify operational bottlenecks and governance gaps specifically within a large-scale manufacturing environment.
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Act as an escalation point for complex customer complaints requiring higher-level intervention.
Ensure complaints are acknowledged within 24 hours and an action plan is provided within 48 hours. Implement the 7-step complaint handling process and ensure all complaints are properly registered in DMS VOC with complete chronology, supporting documents, repair history, and closure evidence.
Monitor the quality of complaint handling by other departments.
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Reliable, responsible, and consistently focused on quality of work.
PrimaBaguz, established in 1987, is a Malaysian manufacturer renowned for its high-quality halal meat products consisting of frankfurters & sausages, cold-cuts, gourmet soups and sauces, meatballs and patties. Since 2020, it has been part of Johnsonville, a leading processed meat company from Wisconsin, USA. This acquisition strengthens Johnsonville’s foothold in Southeast Asia and enables access to global foodservice clients such as quick-service restaurants and HORECA services. Johnsonville aims to utilize PrimaBaguz’s halal expertise to expand into growing markets in Asia and the Middle East.
Provide timely and constructive feedback to team members on the execution of sales action plans and individual development areas
Execute sales activities for assigned territories, including product portfolio management, marketing plan introductions, order taking, marketing display set-ups, and in-store merchandising
Prepare and review quotations, proposals, and contracts to facilitate and close sales agreements
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