Prepare and maintain all customer price books and cost models including day-to-day operations of timely and accurate updating of quote tool(s) and Enterprise Resource Planning (ERP) system.
Works with materials, sales, program management, supplier Business Development Managers (BDM), customer service, and finance to ensure best costs for customers.
May prepare reports to ensure customer margin performance.
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Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
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Review VIP arrivals, special requests, and reservations daily, and complete all pre-registration and room preparation arrangements prior to arrival.
Build positive relationships with guests by anticipating their needs and providing personalized service throughout their stay, if any.
Maintain accurate and up-to-date guest profiles, including guest preferences, special requests, likes, dislikes, and stay history in the Property Management System (PMS).
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