Provide proactive support to sales team and respond to operations related requests such as quotation, exception deal management, historical account overview, billing corrections, etc.
Manage delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
Provide prompt responses to customer enquiries, including conducting customer visits and understanding of customer requirements
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Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved. This call cycle is to be created annually, reviewed quarterly and updated on a monthly basis.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Conversion of qualified leads into customers (First Time Buyers) and develops and penetrates existing accounts (Retention and Development).
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Lead and manage customers’ presentations and proposals and conduct monthly performance reviews together with customers and internal stakeholders
Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved. This call cycle is to be created annually, reviewed quarterly and updated on a monthly basis.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
...
Provide proactive support to sales team and respond to operations related requests such as quotation, exception deal management, historical account overview, billing corrections, etc.
Manage delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
Provide prompt responses to customer enquiries, including conducting customer visits and understanding of customer requirements
...