Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
Store Operations (backup store manager responsibilities upon request and/or at manager's absence): Supervise store performance and daily operations. Participate in new store openings/closings; travel may be required. Attend Store Manager Meetings and offsite training as required. Process POS transactions (sales, exchanges, discounts and refunds) accurately; Ensure POS access right are up-to-date and comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly.
Payroll and Scheduling: Manage payroll and create schedules to ensure profitability and service quality....
Eco-Shop Marketing Berhad is one of Malaysia’s fastest-growing retail chains for household and essential goods, proudly serving communities nationwide. With over8,900 dedicated employees, we are committed to delivering quality products at affordable prices while creating memorable shopping experiences for our customers. We believe in building a team that is as committed to our mission as we are and we invite you to be part of our journey.
Tanggungjawab:
Sambut pelanggan untuk pengalaman membeli-belah positif...
Lead the Customer Operations team and serve as the overall owner of customer experience, service excellence, and end-to-end Order-to-Cash (O2C) operations.
Oversee customer onboarding, customer master data management, contract administration, and pricing governance to ensure accurate and timely customer setup.
Own customer experience throughout the O2C process by ensuring seamless order fulfilment, proactive communication, and effective issue resolution....
Responsible for the delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for data solutions.
Engage with internal technology team to facilitate access to relevant data sources and ensure data quality and governance.
Technically lead the way in reviewing and adopting new, emerging and existing tech, leveraging benefits to improve availability, operations and support objectives....
Coordinate closely with engineering, procurement, vendors, subcontractors, clients, and other stakeholders to ensure effective project execution and communication.
Prepare weekly, bi-weekly, and monthly project reports in accordance with client and project requirements, including project progress, risks, issues and mitigation measures.
Manage day-to-day site operations, ensuring the readiness of tools and equipment and the availability of required materials for smooth project execution....
Support budget allocations, forecast updates and data maintenance or uploads in Tagetik
Coordinate and monitor monthly Flash P&L, actual reporting and forecast submissions from OpCos
Validate the completeness and reasonableness of submissions, investigate errors or exceptions, and perform predefined variance, trend and anomaly analysis...