The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.
Key Responsibilities
• Lead and supervise the Customer Service team for Import & Export freight operations...
Be a team player for all departmental projects and initiatives, whether for compliance, governance, digitalization and technology transformation, risk management, corporate integrity and ethics.
Report to the Manager, Group Company Secretarial and assist in all governance matters such as Directors’ Onboarding Programme & Training, Annual Board Evaluation, ESG initiatives & reporting, Governance Structure and Framework, Corporate Disclosures and Continuous Learning in all Corporate Governance & Technology related matters.
Candidate must possess an ICSA qualification or an acceptable related field with at least 5 years of experience in corporate secretarial practice or in-house company secretarial division....
PrimaBaguz, established in 1987, is a Malaysian manufacturer renowned for its high-quality halal meat products consisting of frankfurters & sausages, cold-cuts, gourmet soups and sauces, meatballs and patties. Since 2020, it has been part of Johnsonville, a leading processed meat company from Wisconsin, USA. This acquisition strengthens Johnsonville’s foothold in Southeast Asia and enables access to global foodservice clients such as quick-service restaurants and HORECA services. Johnsonville aims to utilize PrimaBaguz’s halal expertise to expand into growing markets in Asia and the Middle East.
This position will provide inventory management analysis and support Store Manager to manage and housekeep the stock room efficiently. The successful applicant may be required to support sales & provide service to walk in customers.
Allocation Optimization Balance technical optimization with practical business constraints such as stock availability, demand, store capacity, and operational feasibility. Challenge model recommendations when results do not align with business reality.
Dashboarding and Analytics Create and maintain impactful analytics that drive business decisions across various platforms (e.g., dashboards)
Data & Collaboration Work with data stakeholders to ensure reliable data pipelines and translate business requirements into analytical solutions...