Produce functional specifications, process flows, user stories, and use cases to clearly define business needs.
Support CASA and banking processes such as account onboarding, transactions, interest and fee management, enquiries, and regulatory reporting.
Collaborate with developers, architects, and vendors to ensure solutions align with business requirements and support system configurations and interface designs.
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We are hiring for one of our clients, seeking a Business Analyst (Bahasa Indonesian Language) to work on a full-time basis. Candidates must have strong analytical and English comprehension skills to read, summarize, and break down large content into smaller logical blocks. The role involves conducting online research, validating claims, and working with large language models to solve analytical puzzles.
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Own the User Acceptance Testing (UAT) process end to end — define test plans and test cases, organise client acceptance sessions, track defects to closure, and drive sign-off for go-live
Maintain and update clear requirement documentation including functional specifications and product requirement documents throughout the project lifecycle
Proactively identify delivery risks, escalate blockers, and propose pragmatic solutions to keep projects on track
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Prepare and maintain documentation for regional backlog inclusion, monthly business updates, and governance/risk registers.
Support UAT activities by drafting test cases, preparing UAT plans, coordinating walkthroughs, ensuring test/data readiness, documenting outcomes, and tracking defects.
Support production and incident-related activities by preparing updates, tracking progress, coordinating follow-ups, and maintaining logs and documentation.
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Escalates issues and recommend resolution plans in a timely manner to the RSS Line Manager and Affiliate (where required)
Support the preparation of reports and training material on a periodic basis to address updates to the compliance monitoring process
As part of day-to-day operations work collaboratively with the team to identify opportunities to improve compliance documentations (e.g. review manuals, return reason coding etc)
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