Provides accurate, innovative solutions to client problems while meeting pre- defined quality standards
Delivers information, advice, or instructions in response to client inquiries, ensuring a high degree of client satisfaction.
Records and processes client inquiries in relevant paperwork and systems, collaborating internally to ensure queries are addressed and problems resolved efficiently.
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Work closely with respective Global Client Operations business lines, ensure data and information received and obtained from business SME, business applications are complete, accurate and delivered on time.
Meet with global client managers to discuss new client reporting requirements and change requirements.
Set up new Client KPI report in Olis Dish Dash.
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To ensure the accuracy, timeliness and the completeness of the transaction processed as per Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Manages, analyzes, and resolves data initiative issues and manages revisions needed to best meet internal and customer requirements while adhering to SOP and SLA
Ensure the ownership for all applicable internal controls related to MDM processes.
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May provide guidance and manage work of others for specific programs or objectives. Leads prioritization and planning for large strategic initiatives.
High quality Master Data is a part of a strong AI foundation, and this role will contribute to developing and maintaining the data foundations for Safety AI enablement. Apply advanced theoretical knowledge and establish new principles and concepts to independently address strategic business technology problems
Has deep business process domain knowledge and stays abreast of technology innovation in their domains
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To ensure the accuracy, timeliness and the completeness of the transaction processed as per Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Manages, analyzes, and resolves data initiative issues and manages revisions needed to best meet internal and customer requirements while adhering to SOP and SLA
Ensure the ownership for all applicable internal controls related to MDM processes.
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Engage with leadership teams and stakeholders to facilitate timely decision-making and drive ownership of governance actions.
Provide data-driven recommendations to strengthen governance effectiveness and support organizational priorities.Promote a culture of accountability and operational discipline across NEO.
Act as the focal point for NEO engagements with Internal Audit and external auditors by driving cross-functional alignment and facilitating effective communication throughout the audit lifecycle.
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