Collaborate closely with IT Assist, application/system vendors, internal system PICs, and cross-functional teams to troubleshoot and resolve application-related incidents and service requests.
Drive Continual Service Improvement (CSI) by identifying recurring issues, improving support processes, reducing dependency on Level 3 support, and recommending opportunities for automation and process improvement.
Provide Level 2 support for enterprise applications, end-user computing, system integrations, and related technology services....
Configure and optimize workflow management platforms, digital processes, dashboards, automations and reporting solutions, with ClickUp currently being the primary platform.
Drive end-to-end process integration across ClickUp, enterprise applications and reporting platforms to create scalable and sustainable digital workflows.
Design and develop dashboards, KPIs, and reporting solutions to improve visibility and decision-making....
Building Envelope, Waterproofing & Thermal Integrity:
Enforce zero-leakage roofing systems (e.g., reinforced TPO/PVC membranes or double-layer standing seam metal roofing with robust secondary drainage).
Ensure wall and ceiling envelope construction achieves required U-values (thermal insulation) and vapor barrier continuity to eliminate condensation and facilitate room integrity fan tests (Door Fan Test for gas suppression zones)....
To identify opportunities, establish relationships with key decision-makers and successfully drive the sales process with existing and potential customers
Candidates who possess a university degree preferably in Business, IT and Computer Science are strongly encouraged to apply....
Report the Group's security posture, incident trends, risk exposure, and improvement progress to the Group IDT Director and senior management.
Manage security tooling and managed-security-service vendors at the operational level, including service quality, licence utilisation, and cost.
Operate and continuously improve Group security monitoring, covering SIEM use cases, log sources, detection rules, and alert triage across endpoints, servers, network, and cloud services....
Own the annual infrastructure budget, including capital and operating expenditure — securing funding, controlling spend, and ensuring value for money.
Establish, govern, and periodically review IT disaster-recovery and business-continuity plans for critical infrastructure services.
Evaluate emerging technologies — cloud services, AIOps, automation, workplace collaboration, and cybersecurity and make investment recommendations where they deliver measurable business value....
Track technology vulnerabilities, patch compliance status, remediation activities, and security control implementation across infrastructure, platforms, and applications.
Maintain oversight of technology assets reaching End-of-Support (EOS), End-of-Life (EOL), End-of-Service-Life (EOSL), or End-of-Vendor-Support status, ensuring timely remediation, upgrades, or replacement planning.
Support technology compliance assessments, audits, and regulatory reviews by coordinating evidence collection, documentation validation, and remediation tracking....
Troubleshooting s Risk Mitigation: Identify and resolve technical bottlenecks during migration/deployment phases, ensuring minimal disruption to client operations.
Documentation s Handoff: Build standard operating procedures (SOPs), Project As-Builts, Low-Level Diagram(LLD), system architecture diagrams, and detailed handover documentation for ongoing support teams.
Process Optimization: Continuously refine deployment scripts, templates, and rollout checklists to improve implementation speed and consistency....