Drive stabilization of S4 ADC (After hyper-care & transition for R2.0 ARU2, T&T, R2.1, US) & Sustain Blueprint/BGSAP through Integrated Support Model (ISM) in Upstream/IG Assets.
Work closely with ADC Deploy in the transition to BAU based on the QC3 ISM Readiness list cover process knowledge upskilling, SU, APFP nomination, hyper care support. These networks span across process area and organization/teams ranging from Asset Management, Supply Chain, Project & Wells, HM and Finance.
Working closely with IT SOM to improve service delivery performance for ADC, BLP and BG ERP. For ADC, through the ISM call – work with IT-SOM and APFPs in live assets to quickly stabilize ADC solution after hypercare period. This is measured with stabilisation of the ticket count.
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Monitor, maintain and provide ongoing support for computing devices, peripheral devices, networking equipment, and software applications to ensure efficient operations.
Explore and leverage automation tools such as Power Automate and Power Apps to streamline and optimize daily operations. (Development, Testing, Deployment, and Maintenance)
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Design and articulate how Aonic software architecture, including the Aonic Arc command-and-control platform, integrates with client applications and IT environments: cloud versus on-premise deployment, server setup, digital twin workflows, dashboards, and API/data integration with client systems.
Advise clients and their IT teams on network and infrastructure requirements for deployments, including connectivity (Wi-Fi/4G/5G), network security constraints, remote streaming, and centralized fleet operations.
Plan and lead product demonstrations (drone dock operations, robotics demos via remote controller and HDMI live streaming, and software walkthroughs), and maintain demonstration readiness, equipment, and backup material.
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• Conduct complete analysis of current/new systems, to identify the level of satisfaction of users, to identify strengths and weaknesses, to provide solutions for problems and to continually seek to improve existing systems.
• Collaborating with users and business analysts to conduct detail user requirement study. Translate business process and business requirement into a usable application system design that meets user needs and expectations.
• Analyse, plan, design, develop and implement core applications systems that satisfy business requirements or change requests.• Staying abreast with software/development technology trends, help to estimate the technology complexity of system solution projects/enhancements and upkeep technological stack.
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Technical Diagnostics: Analytical mindset skilled at rapidly diagnosing hardware failures, connectivity bugs, and software glitches.
User-Centric Communication: Patient, clear, and professional approach to supporting users across all technical skill levels.
Task Prioritization: Excellent organizational skills to manage routine responsibilities, technical support, and ad-hoc tasks, ensuring all deliverables are balanced and completed within deadlines.
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Explore and collaborate with Key Technology Partners to ensure the implementation of the Architecture, Roadmaps and Standards.
Acts as a change agent to promote and drive initiatives to drive internal innovation, improve Technology process and cost efficiency and enhance business results.
Manage regular Enterprise Architecture Forum meetings by defining the Technology Architecture Guiding Principles and Standards.
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Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
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