Manage and monitor the hotel's network infrastructure, internet connectivity, Wi-Fi services, firewalls, switches, access points, and communication systems.
Provide timely and effective IT support to guests, associates, and hotel departments, ensuring minimal disruption to operations and guest services.
Troubleshoot and resolve hardware, software, network, and system-related incidents while maintaining agreed service levels....
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution....
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution....
Ensure ICT/OT platforms remain resilient, supportable, patched, backed up, recoverable, and aligned with approved architecture and operational standards.
Prepare, review, and execute ICT/OT change records, MOPs, implementation plans, rollback plans, validation steps, stakeholder communications, and post-change evidence in accordance with STACK’s infrastructure regulations and governance.
Participate in CAB and emergency change processes, ensuring change risk, customer impact, operational impact, security impact, dependencies, and maintenance-window requirements are clearly assessed and approved before execution....
Provide first point of contact for customer-facing support and provide helpdesk support & troubleshooting and resolve problems to the end user’s satisfaction.
To create proper documentation, IT Asset tracking, diagrams and any other related instruction to help other employees make the best use of new technology.
To ensure all IT infrastructure are running in good conditions, properly installed & develop schedule and execute the preventive maintenance (PM)....