Implement cost-optimisation measures, including rental restructuring and space utilisation planning.
Review and ensure lease agreements protect company interests and provide operational flexibility.
Liaise with local authorities, including BOMBA, Ibu Pejabat Polis, and local councils, to obtain and renew business licenses, second-hand goods licenses, and other operational permits.
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Implement cost-optimisation measures, including rental restructuring and space utilisation planning.
Review and ensure lease agreements protect company interests and provide operational flexibility.
Liaise with local authorities, including BOMBA, Ibu Pejabat Polis, and local councils, to obtain and renew business licenses, second-hand goods licenses, and other operational permits.
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Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
Responsible for overall administration of Insurance Department operations in accordance to the Company policies and procedures.
Cover note issuance for new and existing customers under renewal retention to EON Group.
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Key Responsibilities: -Validate and process customer proposals, applications, and policy transactions accurately in the policy processing system. -Ensure policy applications and transactions are completed within established turnaround times and service level agreements (SLAs). -Generate quotations, new policies, renewals, endorsements, cancellations, and other policy-related documentation. -Maintain and update electronic databases with accurate customer and policy information. -Investigate and resolve processing discrepancies to ensure operational accuracy and efficiency. -Communicate effectively with Underwriters, internal stakeholders, and clients to obtain required information for policy administration. -Perform administrative tasks in accordance with Standard Operating Procedures (SOPs).
Requirements: -Must Have Bachelor's Degree, Post Graduate Diploma, Professional Degree, or equivalent in any discipline. - Minimum 1 year of experience in underwriting or insurance operations. At least 6 months to 2 years of hands-on policy processing experience. - Strong attention to detail, analytical skills, and ability to meet processing deadlines. - Good written and spoken English. - Knowledge or experience in General Insurance. - Experience in a Business Process Outsourcing (BPO) or Shared Services environment. - Fluency in Cantonese is an advantage. - Willingness to work shifts if required for regional support, including Malaysian public holidays.
What We Offer: - Competitive contract opportunity with a leading organization. - Structured work schedule (Monday to Friday). - Exposure to insurance operations in a collaborative and professional environment. - Opportunity to enhance your insurance processing and operational expertise. - If you have a passion for insurance operations and are looking for your next career opportunity, we'd love to hear from you.
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Technical Troubleshooting & Investigation: Own the investigation of system behaviors and transaction failures. You will bridge the gap between Business andEngineering to resolve root causes.
Process Optimization (Kaizen): Audit legacy processes to identify bottlenecks, proposing automated solutions and "Feature Requests" to Product teams to ensure thenew entity remains lean and efficient.
Stakeholder & Partner Management: Manage relationships with insurers and internal business units to facilitate seamless corporate insurance procurement and renewals.
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Work on complex bids and respond to RFPs, requiring deep knowledge in specialized architecture areas such as Core Insurance applications, network security, and information systems.
Lead consulting or architectural engagements with Insurance Clients as a Technical Solutions Consultant.
Conduct in-depth technical discussions with clients, providing tailored solutions that align with their IT landscape and future roadmap.
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Collaborate with Solution Architects and technical teams to review solution designs and ensure alignment with business requirements, architecture standards, and delivery objectives.
Oversee application development, implementation, testing, integration, deployment, and transition activities across multiple projects and workstreams.
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DXC Technology is seeking an experienced Senior Manager, Program Manager – Insurance to lead the successful delivery of large-scale application development, transformation, and managed services programmes for insurance clients. This role will be responsible for end-to-end programme delivery, stakeholder management, team leadership, and ensuring high-quality outcomes aligned with client and business objectives.
Key Responsibilities
Lead end-to-end programme and service delivery, ensuring projects are delivered on time, within scope, budget, and quality expectations.
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