• Ensure processes and infrastructure in place to grow capability for customer insights.
• Drives high level projects to keep customer experience in check, consisting of complex relationship interactions with stakeholders within the organization and direct exposure to senior management.
• Manages escalations of customer issues and leads a team to ensure resolution of the issues at a system level.
...
• Ensure processes and infrastructure in place to grow capability for customer insights.
• Drives high level projects to keep customer experience in check, consisting of complex relationship interactions with stakeholders within the organization and direct exposure to senior management.
• Manages escalations of customer issues and leads a team to ensure resolution of the issues at a system level.
...