Support network segmentation, firewall rules, wireless access policies, and secure connectivity in line with ICT and information security requirements.
Tier-3 Operations & Escalations: Serve as the senior escalation point for unresolved network incidents from L1/L2 teams, performing root cause analysis (RCA) and driving long-term remediations.
Strong understanding of TCP/IP and corporate network architecture, with practical experience in LAN, WAN, Wi-Fi, VLANs, DHCP, DNS, and IP address planning.