Windows endpoint support, Microsoft 365, Active Directory account administration, basic network troubleshooting, printer support, IT asset handling, endpoint security awareness and service desk ticket management.
Monitoring setup: Design and set up end-to-end monitoring and alerting across data pipelines and analytics services, covering job schedules and run status, data freshness and SLAs, data quality checks, cluster and compute health, and downstream report availability, with runbook-linked alerts and SLO dashboards.
Support incident, problem, change, request, capacity, availability, continuity, and lifecycle-management processes, ensuring operational actions and records are completed consistently.
Support incident, problem, change, request, capacity, availability, continuity, and lifecycle-management processes, ensuring operational actions and records are completed consistently.
Tenant Management: Administer the Microsoft 365 tenant, including user onboarding/offboarding, license management, Exchange Online, Teams, and SharePoint access rights