Work according to the inventory routine, in order to maximize stock accuracy and achieve product availability for the customers.
Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team.
Commit to all IKEA health, safety and security rules and requirements within my area of responsibility, and actively help colleagues to prevent any incidents involving co-workers, visitors, customers, equipment, building and IKEA products.
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Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.
Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.
Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.
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