Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Project Participation- Collaborate on various IT projects and initiatives (Equipment, Infrastructure, Data Management & Analysis)- Support system upgrades and new technology implementations.- Assisting IT Support Executive in research & update on current technology trend and provide recommendation.- To handle special projects to fulfil academic requirement (if require).
Learning & Development- Participate in training sessions and workshops.- Stay updated with the latest IT trends and technologies.
Project Participation- Collaborate on various IT projects and initiatives (Equipment, Infrastructure, Data Management & Analysis)- Support system upgrades and new technology implementations.- Assisting IT Support Executive in research & update on current technology trend and provide recommendation.- To handle special projects to fulfil academic requirement (if require).
Learning & Development- Participate in training sessions and workshops.- Stay updated with the latest IT trends and technologies.
Candidates should have strong communication skills to interact with non-technical users, document issues clearly, and collaborate with cross-functional teams.
Candidates should demonstrate good organizational and time-management abilities, with attention to detail and a proactive approach to problem-solving.
Candidates should ideally hold a diploma or degree in Information Technology, Computer Science, or a related field, or have equivalent practical experience.
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Employing more than 700 highly skilled local professionals and providing MRO services to more than 50 airlines worldwide, GEESM continues to exceed our customers’ expectations. With our technical expertise and pioneering spirit, we elevate the flying experience to new heights.
M365 Support & Migration:
Provide comprehensive support for M365 applications, including troubleshooting, configuration, and user assistance.
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Employing more than 700 highly skilled local professionals and providing MRO services to more than 50 airlines worldwide, GEESM continues to exceed our customers’ expectations. With our technical expertise and pioneering spirit, we elevate the flying experience to new heights.
M365 Support & Migration:
Provide comprehensive support for M365 applications, including troubleshooting, configuration, and user assistance.
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Engage with leadership teams and stakeholders to facilitate timely decision-making and drive ownership of governance actions.
Provide data-driven recommendations to strengthen governance effectiveness and support organizational priorities.Promote a culture of accountability and operational discipline across NEO.
Act as the focal point for NEO engagements with Internal Audit and external auditors by driving cross-functional alignment and facilitating effective communication throughout the audit lifecycle.
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Potential for permanent employment upon successful internship performance.
A positive workplace culture with subsidised team building activities and sponsored company events.
Monitor, maintain and provide ongoing support for computing devices, peripheral devices, networking equipment, and software applications to ensure efficient operations.
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Explore and collaborate with Key Technology Partners to ensure the implementation of the Architecture, Roadmaps and Standards.
Acts as a change agent to promote and drive initiatives to drive internal innovation, improve Technology process and cost efficiency and enhance business results.
Manage regular Enterprise Architecture Forum meetings by defining the Technology Architecture Guiding Principles and Standards.
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Create and enforce cybersecurity protocols to protect against threats. Lead efforts in identifying and assessing IT security incidents and breaches, developing risk mitigation, evaluating countermeasures and recommending effective controls to mitigate IT risks.
Develop, implement, and manage IT policies and guidelines, ensuring compliance with industry standards, all audit controls and relevant regulatory requirements.
Identify and assess new technologies to enhance the organization’s security posture and infrastructure performance, therefore gaining a competitive advantage for the overall business.
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