Project Participation- Collaborate on various IT projects and initiatives (Equipment, Infrastructure, Data Management & Analysis)- Support system upgrades and new technology implementations.- Assisting IT Support Executive in research & update on current technology trend and provide recommendation.- To handle special projects to fulfil academic requirement (if require).
Learning & Development- Participate in training sessions and workshops.- Stay updated with the latest IT trends and technologies.
Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Project Participation- Collaborate on various IT projects and initiatives (Equipment, Infrastructure, Data Management & Analysis)- Support system upgrades and new technology implementations.- Assisting IT Support Executive in research & update on current technology trend and provide recommendation.- To handle special projects to fulfil academic requirement (if require).
Learning & Development- Participate in training sessions and workshops.- Stay updated with the latest IT trends and technologies.
Candidates should have strong communication skills to interact with non-technical users, document issues clearly, and collaborate with cross-functional teams.
Candidates should demonstrate good organizational and time-management abilities, with attention to detail and a proactive approach to problem-solving.
Candidates should ideally hold a diploma or degree in Information Technology, Computer Science, or a related field, or have equivalent practical experience.
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Leads the maintenance of all applications, every release cycle
Oversees the research, design, and delivering of solutions for multiple business units, while collaborating with analysts and business owners to deliver results in a timely manner
Review and assess current state to identify and recommend improvement opportunities
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Create and enforce cybersecurity protocols to protect against threats. Lead efforts in identifying and assessing IT security incidents and breaches, developing risk mitigation, evaluating countermeasures and recommending effective controls to mitigate IT risks.
Develop, implement, and manage IT policies and guidelines, ensuring compliance with industry standards, all audit controls and relevant regulatory requirements.
Identify and assess new technologies to enhance the organization’s security posture and infrastructure performance, therefore gaining a competitive advantage for the overall business.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
...
Team Growth: Direct reports initially nil; expected to build a 2–3 person commercial team by Year 2.
Build and own the Klang Valley target account map across FMCG, building materials, chemicals, agri-commodities, retail distribution, and 3PL/freight forwarding.
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