Assist with employee relations matters, including grievances and disciplinary cases, through documentation, tracking and follow-up while maintaining confidentiality.
Maintain employee records and HR documentation through e-filing.
Coordinate HR documentation and proper record keeping in partnership with Recruiters.
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Provide full employee life cycle management. This will include serving as a point of contact for employee and manager inquiries relating to HR Services, Payroll Services, and Benefits services via telephone, email as well as performing HR administration in line with company policies/guidelines and country-specific legislation.
Provide quality HR processing support to the Client by attending to and processing customer requests as assigned accurately and in a timely manner, resolving issues and inquiries, and escalating operational issues to the relevant parties for resolution.
Performs HR operational tasks that include personnel data administration, organization data maintenance, loan and payment administration and claims verification, time & attendance data administration, medical benefits administration, and claims processing.
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Manage payroll coordination, benefits administration, employment documentation, and statutory compliance with local partners and EOR providers where applicable
Ensure HR operations remain accurate, compliant, and audit-ready across all locations
Improve operational efficiency through process redesign, automation, and system improvements
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Prepare and issue HR-related documents and correspondence, including employment letters, confirmation letters, warning letters, memos, and other official communications.
Coordinate employee onboarding and offboarding, including documentation, system registration, staff ID/access cards, and company asset issuance and handover.
Support recruitment activities, including job postings, candidate screening, interview coordination, candidate communication, and follow-up.
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We are looking for a dynamic and experienced Trainer to join our team! The trainer will be responsible for developing and delivering training programs to equip new associates with the skills and knowledge needed to succeed.
Key Responsibilities:
- Conduct onboarding and training sessions for new associates.
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