Are you familiar with Malaysian Employment Act and statutory requirements such as EPF, SOCSO, EIS, PCB, and HRD Corp?
About Us:
Kian boasts a rich 40-year history as a trailblazer in the furniture industry, specializing in providing top-tier furniture solutions for QSR/F&B giants such as McDonald's, KFC, Pizza Hut, Burger King, and more. Our proven track record is a testament to our commitment to excellence, innovation, and client satisfaction. At Kian, we pride ourselves on fostering a culture of teamwork, collaboration, and continuous improvement.
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Prepare and issue employment-related documents, including offer letters, employment contracts, warning notices, and asset issuance forms.
Oversee the full onboarding and offboarding processes, including conducting orientations, managing documentation, and coordinating asset return and clearance procedures.
Monitor employee attendance, leave applications, and generate periodic HR reports for management review.
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Strong teamwork and collaboration skills, with the ability to work effectively with functional consultants, ABAP developers, CPI consultants, Basis teams, client stakeholders, and cross-functional project teams.
Prepare and review functional specifications for payroll-related enhancements, interfaces, reports, conversions, forms, and workflows.
Review integration flows and provide functional validation to ensure alignment with payroll business requirements.
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Leverage internal resources such as knowledge base, policies, portals, and employee handbook and other relevant document in all inquiries and interactions with the employees and third party personnels.
Work in close collaboration with larger PS&S team and Line manager when dealing with complex enquiries, issues or requests, and escalating as necessary, the incoming enquiries in a confidential, responsive, and customer-focused manner.
Keep abreast of system changes and provide support for ServiceNow upgrades, participate in testing with subject matter experts and ensure delivered functionality performs as expected.
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Compliance, Privacy & Governance: Ensure 100% compliance with global data privacy regulations (e.g., GDPR), internal controls, and local statutory requirements through secure data handling and administration.
Continuous Improvement Mindset: Proactively identify and implement process enhancements to boost productivity, improve cost efficiency, and increase customer satisfaction in collaboration with the Team Lead / Manager.
Knowledge Management: Maintain and enhance operational documentation, including Job Aids, SOPs, and FAQs, ensuring they reflect current best practices and support accurate inquiry resolution.
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Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
Incumbent must be able to anticipate customer needs, communicate professionally and compassionately with employees, managers and Business HRs around the world, and articulate solutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
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Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
Must possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail. Balance of following steps and using judgment.
The incumbent must be able to analyze received information and demonstrate excellent problem-solving skills by using a variety of resources. Utilize judgment to make the best recommendation to drive a positive customer experience.
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Process vendors’ payments to ensure invoices are duly booked, with appropriate supporting documents and approvals
Perform month-end close activities & reporting, strictly adhere with closing timeline
Manage communications between finance team and all stakeholders (eg. Sales admin team, warehouse team, vendors etc.), ensure all queries and issues are addressed timely
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Record trade finance and interest for the group of companies (Bank Acceptance, Bank Guarantee, Revolving Contract).
Manage all banking matters related to current account opening, maintenance of current account, purchase of motor vehicle, credit card application etc).