Utilise digital tools, AI-powered applications, and online resources to support research, analysis, reporting, problem-solving and process improvements.
Prepare reports, correspondence, and operational documentation as required.
Provide administrative and operational support to the Management team.
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Engage in solutioning workshops and weekly/monthly calls to support transition planning.
Monitor and track transition and hiring activities using Smartsheet, Power BI, and other project management tools; proactively identify risks, escalate issues as needed, and represent the People workstream in weekly progress meetings.
Recruit, transition and onboard employees from outsourcing clients and their existing providers. Lead discussions with client and/or existing service provider to coordinate HR transition activities.
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-Design and maintain RESTful APIs connecting frontend and backend systems. -Translate UI/UX wireframes into clean, efficient, and reusable high-quality code.
-Ensure performance, quality, and responsiveness of applications through optimisation and technical debt management.
Process all collection activities by prioritizing the cases and follow up according to client policies and procedures
To perform outbound calls with external customers for payment inquiries.
To handle and manage disputes or queries from customers efficiently. At times, may need to do further research. Enter data inputs and update invoice records. Verify validity of account discrepancies
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· Ensure that the Accounts Receivable processing services are delivered within the agreed service levels and targets as defined in the F&A Service Level Agreement (SLA).
Functional Tasks:
· Perform the following O2C processing transactions:
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Support core Linux services and integrations including DNS, NTP, SMTP relay, certificates, authentication, directory integration, and network configuration.
Respond to incidents and service requests within agreed service levels, escalating complex issues with clear diagnostics and impact details.
Execute Linux patching, vulnerability remediation, OS hardening, access reviews, certificate renewals, and configuration changes in accordance with change-management procedures.
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