Develop user stories, functional specifications, process flows, test scenarios, knowledge articles, and other documentation required for application support and enhancement activities.
Coordinate with development teams to resolve technical issues, providing clear reproduction steps, evidence and impact details for defects that need code-level fixes.
The Operation & Business Support Executive is responsible for supporting the daily operations of I.Medic PLT, with a key focus on consignment stock management, case preparation, inventory control, sales and operational documentation, customer support, cash sales and coordination with hospitals and sales team.
Build proactive and reactive capabilities by identifying recurring risks, developing reusable diagnostics and automation, and turning customer insights into actionable feedback and improvements for Support, Product, and Engineering.