Wipro Hiring! Full Time Level 1.5 Technical Support in , Earn up to SGD 8,500 - Ricebowl

Roles & Responsibilities:

• The remote technician / engineer will serve as primary interface with the client, during a critical outage.
• The remote technician / engineer must ensure successful resolution of the incident ticket.
• The remote technician / engineer is responsible for managing all aspects of the end-to-end closure of incident tickets for customers.
• Other responsibilities include:

a. Identification and assignment of ticket requests
b. Troubleshooting/ Ticket Triage
c. Gather required resources to address issue, if required.
d. Escalating as needede.
e. Engaging internal teams, Customer and other third-party companies as needed to resolve
f. Close incident within SLA guidelines
g. Communicate ticket status to customer.
h. Schedule and facilitate triage calls
i. New customer/technology on-boarding
j. Review and improve technical and process documents

Skills Required:

• Graduate in Computers, customer service based qualification would help additionally, CCNA Certification is desirable.
• Japanese language certification N1/N2
• 1 - 4 years of experience in network technical / support engineer
• Candidate to possess working knowledge of LAN / WAN/SDWAN and related protocols
• Candidate to possess working knowledge of OSI model unto layer
• Candidate should have network troubleshooting experience as a Level1 / Level2 engineer or technician

FULLY ONSITE

Pay: $6,000.00 - $8,500.00 per month

Benefits:

• Professional development

Work Location: In person