Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
To respond in a friendly, professional and timely manner to all customer/channels/touchpoints/branches enquiries to company via telephone, email, web, social networking or written communication;
Track audit and project progress closely, ensuring all milestones, timelines, documentation, and deliverables are completed in accordance with agreed schedules