Supports QM Manager in overseeing the internal Corrective and Preventive Action (CAPA) process for both factory and office functions, ensuring timely investigation, implementation, and closure of corrective actions. Performs data trending monthly for reporting at CRB meeting and inputs to Management Review.
Define allocation management measures to control booking uptake in line with trade strategies, including managing contribution baselines for cargo acceptance.
Analyse and consolidate the information gathered during the workshops to incorporate into the BIA and BCP, before obtaining the sign-off from the relevant stakeholders.
Provide support to special projects on an ad-hoc basis, including tax planning, tax advisory, tax improvement projects, tax deregistration, restructuring and M&A projects.
Conduct regular customer follow‑ups via phone, email, and where required, on‑site visits, to strengthen relationships and demonstrate service differentiation.
Beyond content creation, you will help drive projects from planning through delivery, ensuring that campaigns are executed effectively, creative standards are maintained and timelines are met. You will also work closely with the Marketing Assistant on operational coordination to keep projects and day-to-day marketing activities running smoothly.
Sales & RFQ Support: Partner with regional business development teams on complex tenders, market rate benchmarking, spot pricing, and new project implementations.
Ensure case reviews adhere to quality standards and regulatory requirements, support the maintenance of policies/procedures, monitor rule effectiveness against client transactions and support quality assurance.