Maintain DDMRP (Demand Driven MRP) programs such as Kanban and safety stock replenishment contracts inclusive of analyzing and updating quantities, maintaining proper ERP system set up, keeping applicable contractual liabilities and amendments current, mitigating Ichor’s liability, resolving delivery discrepancies, providing forecasts to suppliers, and ensuring suppliers are performing to contractual service levels
Coordinates with planning and PM OSP schedules
Understands and can demonstrate, diagram, and measure all value-add activities in a products value chain
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Maintain DDMRP (Demand Driven MRP) programs such as Kanban and safety stock replenishment contracts inclusive of analyzing and updating quantities, maintaining proper ERP system set up, keeping applicable contractual liabilities and amendments current, mitigating Ichor’s liability, resolving delivery discrepancies, providing forecasts to suppliers, and ensuring suppliers are performing to contractual service levels
Coordinates with planning and PM OSP schedules
Understands and can demonstrate, diagram, and measure all value-add activities in a products value chain
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Provide contract updates per customer and sales teams requests (add items, delete items, term changes, etc.) & work with Pricing & Business Operations team. Work directly with external customers to manage the contract modification process and set expectations.
Provide support to customers by coordinating with our finance department in answering any billing or invoicing questions.
Provide requested customer reporting on required regular customer requested cadences.
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Exercise sustainable procedure & criteria to arrive at solutions that continuously improve the pricing functions and processes.
Develop pricing model for solutions as per customer's requirement and recommend prices for all projects considering competitive landscape, strategy, and profitability.
Communicate timely, critical and accurate cost information in order to validate pricing direction and expected outcomes.
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Identify, assess and monitor regulatory and compliance risks, and recommend mitigation measures to address compliance gaps and emerging issues.
Engage proactively with regulators and government authorities to clarify expectations, address concerns and minimise enforcement and business disruption risks.
Manage regulatory inquiries, complaints and non-compliance matters, and escalate material risks or breaches requiring management attention.
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Closes sales by establishing rapport with potential customers, expounding on the benefits of business unit solutions and service capabilities; overcoming objection, etc.
Proactively keeping up to date on product knowledge and market trend by participating in educational opportunities offered by S&N or other appropriate channels.
Accountable for customer satisfaction and providing high quality service.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Identify, assess and monitor regulatory and compliance risks, and recommend mitigation measures to address compliance gaps and emerging issues.
Engage proactively with regulators and government authorities to clarify expectations, address concerns and minimise enforcement and business disruption risks.
Manage regulatory inquiries, complaints and non-compliance matters, and escalate material risks or breaches requiring management attention.
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Oversee governance, risk, compliance, and automated controls, ensuring solutions meet audit, regulatory, and organizational standards.
Collaborate with internal teams and external partners to review delivery estimates, maintain service quality, and drive continuous improvement across finance processes and technology operations.
Proven experience working with SAP ECC and/or SAP S/4HANA Finance, with a strong understanding of Financial Accounting processes.
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Outlet & Network Expansion Support (HWD): Coordinate new outlet set-up and launch activities.
POSM & In-Market Execution Quality (Deployment and Availability of Stock): Ensure centrally developed POSM is available, correctly implemented and maintained to standard across the channel.
Channel Reporting & Data Discipline: Maintain accurate and timely channel data, reports and partner records to support incentive governance, performance tracking and management review.
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Support ISO/IEC 17025 accreditation, certification and licensing requirements by ensuring technical competence, method validation / verification, traceability, records and quality documentation are maintained.
Drive improvement in laboratory productivity, turnaround time, data accuracy, repeatability, safety and cost efficiency while maintaining compliance and technical integrity.
Provide technical leadership for method development, method transfer, problem solving, instrument performance monitoring and analytical issue resolution.
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Outlet & Network Expansion Support (HWD): Coordinate new outlet set-up and launch activities.
POSM & In-Market Execution Quality (Deployment and Availability of Stock): Ensure centrally developed POSM is available, correctly implemented and maintained to standard across the channel.
Channel Reporting & Data Discipline: Maintain accurate and timely channel data, reports and partner records to support incentive governance, performance tracking and management review.
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