Developing a high-performing service team by leading, coaching, and developing field service engineers, service coordinators, and support teams while strengthening workforce planning, capability development, and succession planning.
Assist clients in optimising processes and implementing robust controls to improve operational efficiency and mitigate risks; support regulatory compliance reviews and the development of compliance work programmes.
Plan and priotize work to meet commitments. Manage and redistribute the workload of the team on a day to day basis as required to ensure all work is completed on time, taking into account annual leaves or unplanned sick leave.
Observe front desk and room controller ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, call are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner and ensure follow through.
Partner with business divisions to map current processes, identify pain points, define measurable outcomes and prioritise opportunities for simplification, digitalisation and automation.
Oversee reception and front-of-house operations, ensuring professional visitor management, meeting arrangements, and quality service for customers, business partners, and VIP guests.